Conditions générales de vente
GENERAL TERMS AND CONDITIONS OF USE AND SALE
Rossan Distributors Pty Ltd (ABN 15 007 018 402), an Australian company whose registered office is located at 12/993 North Road, Murrumbeena VIC 3163, Australia (the “Company”), operates the PERLO marketplace on its website (the “Site”).
PREAMBLE
PERLO is a marketplace service (the “Marketplace”) allowing buyers (the “Buyers”) to connect with professional sellers also registered on the Site (the “Sellers”) in order to purchase the design decoration and furniture items offered by the Sellers (the “Products”). “User” means any person who accesses the Site or the Marketplace.
To use the Marketplace, Buyers agree to comply with these General Terms and Conditions (the “Terms”) without restriction or reservation, subject to their mandatory statutory rights.
Acceptance of the Terms is indicated by ticking the box “I accept the general terms and conditions” before payment of the order, which links to these Terms.
Sales made through PERLO between Buyers and Sellers are also governed by the Sellers’ delivery and return conditions. The Company acts as an intermediary between the parties.
ARTICLE 1 – PURPOSE
These Terms define the conditions of use of the Marketplace by Buyers and the conditions under which the Company provides them with the Site, allowing them to purchase Products from the Sellers.
The Company may modify these Terms at any time. However, the new Terms will not apply to transactions in progress at the time they come into effect.
Transactions carried out via the Marketplace for the purchase of Products are concluded directly between the Buyer and the Seller. Under no circumstances can the Company or PERLO be considered the seller of the Products purchased through the Marketplace. Only the Seller, whose identity and specific delivery and return conditions are indicated on their dedicated page, is the contracting party of the Buyer for the sale of the Products.
By ticking the box “I accept the general terms and conditions” before proceeding to secure payment, the Buyer accepts these Terms. This acceptance does not affect any right the Buyer has under mandatory consumer protection laws, including the right of withdrawal described in Article 8.
ARTICLE 2 – ACCESS TO THE MARKETPLACE
Any User can access the Marketplace provided that they are of legal age and have the legal capacity to contract, or, in the case of a business, that they are duly represented.
Access to the Marketplace and its use are free and without any purchase obligation. Only the purchase of Products from Sellers is chargeable, according to the conditions specific to each Seller.
To place an order, the Buyer must create a username and password to open an account, or may place an order as a guest without creating an account. The Buyer agrees to keep their username and password confidential, not to disclose them to any third party, and to take all necessary precautions to maintain their confidentiality.
ARTICLE 3 – DESCRIPTION OF THE PRODUCTS
Each Product offered for sale on the Marketplace is described on a dedicated Product page, with a detailed description of its characteristics. The information, features, photographs and graphics displayed on the Site are provided by the Sellers and are for information purposes only. The actual appearance of the Products may not fully match their presentation, particularly because the Products are primarily handcrafted.
The price of each Product is set by the Seller, in compliance with applicable laws and regulations. The price is fixed, stated in euros, and includes all applicable taxes (including VAT or GST where applicable), excluding delivery charges.
The Seller may change the price of a Product at any time, without affecting the price of an order already confirmed by the Buyer.
ARTICLE 4 – SELLER LISTING
Each Seller is solely responsible for the descriptions of their Products and for the pre-contractual information provided to Buyers. The Seller independently and freely sets their own sales and delivery conditions.
The criteria for ranking offers may vary depending on the User’s navigation. On most pages, offers are ranked according to the relevance of the Products to the Buyer’s search. The Buyer can change the ranking by selecting a different sorting criterion.
Sellers agree to comply with the laws and regulations that apply to them as professionals concerning the Products they sell on the Marketplace.
In the event of non-compliance with these commitments, and to maintain the quality of the Marketplace for Buyers, the Company may temporarily or permanently de-list a Seller and any or all of their Products.
ARTICLE 5 – ORDER
Products presented on the Marketplace can only be ordered online, on the Site, according to the following process:
- The Buyer selects the Product(s) they wish to purchase and adds them to their cart.
- Delivery charges are added to the price of the Product(s) based on the chosen delivery method.
- The Buyer reviews the details of their order and the total price (Product price(s) and delivery charges) and confirms their choice.
- The Buyer accepts these Terms during the order confirmation process.
- The Buyer pays for the order.
- The order is forwarded to the Seller.
- When the Seller confirms all or part of the order, the sales contract between the Buyer and the Seller is formed for the confirmed part.
As a marketplace, the Company is not responsible for shipping the Products; Sellers are in charge of shipments.
The Buyer can place an order on the Site 24 hours a day. Product availability is indicated on each Product page. Buyers can access their cart at any time by clicking the designated button.
Some Products are available only to order, so delivery times for these items are longer because of manufacturing time. The manufacturing time is indicated on the Product page.
If, despite the best efforts of the Company and the Sellers, a Product is unavailable after the order, or the Seller does not confirm the order, the Company will inform the Buyer by email as soon as possible and the amounts already paid for that Product will be refunded within fourteen (14) days of that information.
ARTICLE 6 – PAYMENT
Products are payable in euros, in a single instalment, at the time of order confirmation. Payment is made via the authorised payment service provider Stripe, which processes the payment on behalf of the Company and the Seller. The Company collects the price on the Seller’s behalf and passes it on to the Seller. Banking details do not pass through the Site.
The following payment methods are accepted: credit and debit cards (Visa, Mastercard, American Express) and Apple Pay.
The banking information provided during payment is protected by SSL/TLS encryption, which ensures that it is not accessible to third parties.
The Buyer’s order is recorded once the payment has been approved by the payment service provider and the bank. The sales contract with the Seller is formed only as set out in Article 5.
ARTICLE 7 – DELIVERY
Delivery of the ordered Product(s) to the Buyer is ensured in mainland France and, for certain Sellers, in Europe, subject to the delivery territories specified by the Seller.
Delivery is made to the address provided by the Buyer. To the extent permitted by law, neither the Seller nor the Company can be held responsible for non-delivery caused by an error in the delivery address provided by the Buyer.
The Seller must comply with the delivery method chosen by the Buyer from those it offers. Shipping costs are those specified when the order is finalised and are accepted upon order confirmation. The Seller commits to dispatching the ordered Product according to the terms and timelines indicated at the time of order.
The Buyer will receive an email notifying them of the shipment of the ordered Product(s) by the Seller.
In accordance with consumer protection laws, the Buyer may cancel the sales contract if the Seller fails to ship the order within the specified time and after the Buyer has granted a reasonable additional period. In that case, the Seller must refund all amounts paid within fourteen (14) days of the cancellation.
If there are any reservations about the delivery (damaged or already opened package, etc.), the Buyer must notify the carrier at the time of delivery and notify the Seller as soon as possible, via their order page, by contacting the Company at support@perlo.co, or through online chat.
The Seller will provide the Buyer with a delivery note and a purchase invoice or any other document allowing the Buyer, if necessary, to exercise their warranty rights.
ARTICLE 8 – RIGHT OF WITHDRAWAL
In accordance with consumer protection laws, any Buyer who is a consumer has a fourteen (14) day right of withdrawal from receipt of the ordered Product, allowing them to return it without giving reasons or paying a penalty.
The right of withdrawal is excluded, in accordance with consumer protection laws, for Products made to the Buyer’s specifications or clearly personalised, and for Products that cannot be returned for health or hygiene reasons once they have been unsealed after delivery.
Many Products offered on the Marketplace are made to order or personalised, so the right of withdrawal is often excluded. Products that cannot be returned are clearly marked.
To exercise the right of withdrawal, the Buyer must notify the Seller via their order page (or, for a guest order, via the link in the order confirmation email) within the period above. The Buyer may also contact the Company via chat or at support@perlo.co, which will liaise with the Seller and give instructions for returning the Product, if a return is possible.
The Seller will acknowledge receipt of the withdrawal request by email within 48 hours on business days.
The Seller will refund the Buyer, including the initial delivery charges (standard delivery only), within fourteen (14) days of being informed of the withdrawal decision, and may withhold the refund until the Product has been received or proof of its return has been provided. Costs of returning the Product are borne by the Buyer, unless the Seller’s return conditions provide otherwise.
The Company advises the Buyer to return Products by registered mail or with additional insurance, to ensure compensation up to their actual market value in the event of loss or damage. In any case, the return is at the Buyer’s risk. The Buyer should keep proof of return.
Returned Products must be in their original packaging, clean and in resellable condition. The Buyer is liable only for any reduction in the value of the Product resulting from handling beyond what is necessary to establish its nature, characteristics and functioning. This does not affect the warranties in Article 9.
ARTICLE 9 – PRODUCT WARRANTY
All Products sold on the Marketplace benefit from the statutory warranties and consumer guarantees that apply in the Buyer’s country of residence and that cannot be excluded by contract. In particular:
- for Buyers in Australia, the consumer guarantees under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth));
- for Buyers in France, the legal warranty of conformity under Articles L.217-1 and following of the French Consumer Code, and the warranty against hidden defects under Articles 1641 and following of the French Civil Code.
The Buyer is informed that the Seller of the Product is solely responsible for these warranties and guarantees. The Buyer must contact the Seller via messaging to exercise them.
Under the French legal warranty of conformity, the Buyer has two (2) years from delivery of the Product to act and may choose between repair and replacement of the Product, subject to the cost conditions of Article L.217-9 of the Consumer Code. During the twenty-four (24) months following delivery, the Buyer does not have to prove that the conformity defect existed at the time of delivery; for second-hand Products, this period is twelve (12) months.
The Buyer may instead choose to exercise the warranty against hidden defects under Article 1641 of the French Civil Code, and may then choose between rescinding the sale or obtaining a reduction in the price, in accordance with Article 1644 of the French Civil Code.
These warranties apply without prejudice to the right of withdrawal and independently of any commercial warranty that the Seller may grant.
ARTICLE 10 – PERSONAL DATA
The Company complies with the data protection laws that apply to it, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles and, where it applies, Regulation (EU) 2016/679 of 27 April 2016 (GDPR). The following provisions complement the Company’s Privacy Policy and the information provided by each Seller.
The Company processes the information and data about the Buyer that are necessary to manage their account and give access to the Marketplace. When a Buyer places an order with a Seller, the Seller also processes the personal data necessary for delivery and for handling any claims. Each of them is responsible for its own processing.
The Company is established in Australia. Buyers’ data is therefore processed in Australia and by service providers located in other countries (including Canada, the United States and Singapore), with appropriate safeguards in place.
Subject to the applicable law, Users and Buyers have the following rights over their data: access, rectification, erasure, objection, restriction of processing and data portability. To exercise these rights, the Buyer should contact support@perlo.co and, where reasonably necessary, provide proof of identity.
A Buyer who considers that their rights have not been respected may complain to the Office of the Australian Information Commissioner (www.oaic.gov.au) or, where the GDPR applies, to the data protection authority of their country of residence.
ARTICLE 11 – INTELLECTUAL PROPERTY
The entire content displayed on this Site (texts, comments, works, illustrations, images, videos, graphics, sounds, including underlying technologies) is protected by copyright and intellectual property rights worldwide. Only private use is authorised, subject to the applicable intellectual property laws. Any other use constitutes infringement, unless prior authorisation is obtained from the Company or, where applicable, the Seller concerned. Any total or partial reproduction of the PERLO catalogue is strictly prohibited.
Links to the Site are governed by the Legal Notice. Authorisation to link does not create any implied affiliation, is not given on a permanent basis, and the link must be removed on the Company’s request.
ARTICLE 12 – SEVERABILITY AND ENTIRE AGREEMENT
Any change in legislation or regulation, or any court decision, rendering one or more provisions of these Terms null and void does not affect the validity of the remaining provisions, and does not allow the Buyer or User to disregard these Terms.
If a condition is not expressly addressed, it is governed by the practices and usages of the distance selling sector.
The relationship between the Company and the Buyer is exclusively governed by these Terms, to the exclusion of any other conditions appearing on the Site, without prejudice to the Sellers’ own sales conditions.
ARTICLE 13 – DURATION AND APPLICATION
These Terms apply for as long as the services offered by PERLO are available online. They may be modified at any time by the Company, and the modified Terms are published on the Site. The Terms that apply are those in force at the time the order is placed.
ARTICLE 14 – APPLICABLE LAW AND JURISDICTION
Use of the Site and the Marketplace, and the relationship between the Company and Users, are governed by the laws in force in the State of Victoria, Australia. Sales of Products between Sellers and Buyers are governed by the law stated on the Seller’s page or, failing that, by the law of the country where the Seller is established. In each case, a consumer Buyer keeps the benefit of the mandatory consumer protection provisions of their country of residence.
The Company, the Sellers and the Buyer agree to seek an amicable resolution before taking legal action.
A consumer Buyer may bring any dispute relating to the existence, interpretation, performance or termination of the sales contract before the courts of their country of domicile, as provided by the applicable law.
Buyers residing in France: under Article L.612-1 of the French Consumer Code, any consumer has the right to use a consumer mediator free of charge for the amicable resolution of a dispute with a professional. Consumer mediator: [name and contact details to be inserted].
Buyers residing in Australia may also contact the consumer protection authority of their State or Territory.
In the case of a professional Buyer, any dispute relating to the existence, interpretation, performance or termination of the contract with the Company is subject to the exclusive jurisdiction of the courts of the State of Victoria, Australia.
Updated on 03/11/2026