Delivery & Returns

We are committed to providing you with a pleasant and transparent shopping experience. Below, you will find all the necessary information regarding our delivery services as well as the specific conditions for each product.

General Delivery Information

Delivery Timeframes

Delivery timeframes vary based on product availability and your location. Generally, orders are shipped within 3 to 5 business days. For custom-made or made-to-order products, delivery times may be longer due to the time required for their creation. Please refer to the specific product page for detailed information.

Shipped directly from the designer

Our products are shipped directly by the artisans who made them. Each item is carefully packed to ensure it arrives in perfect condition, reflecting the quality and attention to detail of its creator.

Delivery Fees

Delivery fees are calculated based on the weight, dimensions of your order, and your delivery address. These fees will be clearly indicated at the time of order confirmation.

Delivery Zones

We deliver throughout the European Union. For deliveries outside this zone, please contact us to check feasibility and obtain a personalized quote.

Return Conditions

For any return requests, please contact us at support@perlo.co. We will guide you through the return process and provide you with all the necessary instructions. Please note that return shipping costs are your responsibility, except in the case of defective or non-conforming products.

All our products are handcrafted, which may result in slight natural imperfections due to the artisanal nature of the creations. These unique features are what make each product special and authentic. Additional information about these characteristics can usually be found in the product description.

Contact for Questions on Deliveries and Returns

For any questions regarding deliveries or returns, please do not hesitate to contact us by email: support@perlo.co

We are here to assist you and answer all your questions.