Refund policy

Return/Refund Conditions

In accordance with consumer protection laws, the Buyer may cancel the sales contract immediately if the Seller fails to ship the order within the specified time and after a reasonable period granted by the Buyer for the Seller to proceed with shipping. In such cases, the Seller must refund all amounts paid within a maximum of fourteen (14) days from the contract cancellation date.

If there are any reservations about the delivery of the order (damaged package, already opened, etc.), the Buyer must notify the carrier at the time of delivery and the Seller as soon as possible by returning to their order via their customer account, contacting Perlo at support@perlo.co, or through online chat.

The Seller will provide the Buyer with a delivery note and a purchase invoice or any other document allowing the Buyer, if necessary, to exercise their warranty rights.

For any return requests, please contact us at support@perlo.co. We will guide you through the return process and provide you with all the necessary instructions. Please note that return shipping costs are your responsibility, except in the case of defective or non-conforming products.

All our products are handcrafted, which may result in slight natural imperfections due to the artisanal nature of the creations. These unique features are what make each product special and authentic. Additional information about these characteristics can usually be found in the product description.

For made-to-order products, returns are generally not possible. This is because these items are crafted specifically for you, based on your individual request. Each product page clearly indicates whether an item is made to order.

Contact for questions on refund and return

For any questions regarding refunds or returns, please do not hesitate to contact us by email: support@perlo.co

We are here to assist you and answer all your questions.