Currently, we only ship within Europe. If you are located outside Europe, please contact us, and we will try to arrange a special shipment for you.

Once your order is shipped, you will receive an email with a tracking link.

If you have an account, you can also track your order by logging in and going to the "Order History" section.

Delivery times vary depending on your location and the seller. Estimated delivery times are provided at checkout. For products made to order, the delivery time will be longer and is indicated in the product details.

Please contact us as soon as possible if you need to cancel or modify your order. We will do our best to accommodate your request if the order has not yet been shipped.

We offer a 14-day return policy for most items. Please refer to our return policy page for detailed information.

Made-to-order products are not refundable unless otherwise stated in the product description. Please ensure you review the product details before making a purchase.

All products on Perlo are selected and verified for their authenticity and quality. We work directly with designers and creators.

If you're a designer or artisan interested in selling your products on Perlo, please visit our "Apply to Sell" page and fill out the application form. Our team will review your application and get in touch with you.

You can reach our customer support team via email at support@perlo.com or through the chat on the website.

If you have any other questions or need further assistance, don't hesitate to reach out to us. We're here to help!